Direct line · Fast response
Contact us.
No forms that route to a sales team. No discovery calls booked six weeks out. Real people, real answers.
Primary line
[email protected]
Direct line to the team. No queue. Fast response.
Best for
- Founders Program
- Business tier and above ($5M+ GPV)
- Partnership conversations
- A processor we do not connect yet
Response
- Within one business day
Support
[email protected]
For merchants already on VerifyLive. Chat support first, with human escalation when the situation warrants. Shield Lite is 100% chat support.
Not the right line
Disputes in-platform
If you have a chargeback to file or a dispute to track, the fastest path is the Disputes tab inside your VerifyLive dashboard, where you can pull the evidence package we generate for you.
What to include in the first email
Three lines get you a real response.
- 1Platform you run on — Shopify, Square, both, or something else on the roadmap.
- 2Approximate monthly GMV — so we know which tier fits and whether you are a Founders candidate.
- 3The single thing you are trying to fix — fraud losses, chargeback rate, manual review drag, a specific vendor you are unhappy with.
That is it. The rest gets worked out on a reply thread.