Order comes in. You get a clear call before you ship.
Keep, review, or stop — on every order, before you fulfill. When a dispute lands, we build the evidence package; you review and submit. There is no recovery fee.
Five steps. No mystery black box you cannot explain to your team.
- 01An order or payment hits VerifyLive.
Shopify App Store install is live. Stripe and Square connect in about five minutes. You do not rebuild your checkout.
- 02Every order gets a keep / review / stop call before you fulfill.
Refund abuse, velocity, device and behavior signals, shipping-address risk — rolled into one Keep / Review / Stop decision, in time to act. When we are not sure, the decision is Review — your team decides with a plain reason.
- 03You get keep, review, or stop.
Keep → ship. Review → your team decides with a plain reason. Stop → blocked, with why. Tuned so real buyers get through.
- 04If a dispute lands, you answer with proof — not silence.
We build the package your processor wants for that dispute type. You review and submit. There is no recovery fee.
- 05The package cannot be quietly edited.
Evidence is sealed so anyone can check it later without taking our word for it.
See the chargeback coming — and fight it with proof
Risky orders are flagged as chargeback-prone before you fulfill, so you can act early. When a dispute still lands, RECOVR builds your chargeback evidence package from your own order data. You review, approve, and submit it. There is no recovery fee. Chargeback evidence assist is on Growth+; stolen-goods recovery is a separate beta surface (included on Growth+ when enabled; add-on on Shield Lite).
A circuit breaker we publish up front.
VerifyLive monitors your chargeback rate in real time and shows you up front where you stand against the card-network thresholds that put your account at risk — the same rule for every merchant, published, not buried. No small print, no discretionary loopholes.
Two ways to go live today.
Pick the path that matches your stack — both are self-serve. Install from the Shopify App Store, or connect Stripe or Square in about five minutes.
- 1. Install VerifyLive from the Shopify App Store.
- 2. Pick Shield Lite or Growth+ — billing is through Shopify.
- 3. Turn checkout on so we can screen orders. Checkout off means the order is not screened.
- 4. Live. Keep / review / stop on every order. No engineer required.
- 1. Connect your Stripe or Square account through our onboarding wizard with scoped access — no secret keys pasted.
- 2. Payments on that account get a keep / review / stop call. You make the call. Your checkout stays yours.
- 3. Activate billing — Shield Lite $99/mo or Growth+ $499/mo.
- 4. Self-serve start to finish. Email [email protected] if you want a kickoff.
The three things merchants ask first.
What happens to a Stop?+
On Shopify and Square, the call is written alongside the order. You make the call. In the app a Stop shows as Blocked. To ship it anyway, re-run the order in your dashboard. If you consistently disagree with Stop, change Conservative / Balanced / Maximum in Settings.
How does VerifyLive compare to my processor's built-in risk tools?+
Processor tools fire after the fact and operate at the network level. VerifyLive gives you a keep / review / stop call on your own orders before you fulfill. We complement each other — we are not a processor and do not touch your payouts.
Clear calls. Flat price. Proof when it matters.
Shopify is a one-click App Store install. Square connects in about five minutes. Stripe is a separate connect, not that same install. When a dispute lands, we build the package — you review and submit, no recovery fee.